Refund and Cancellation Policy

This policy explains when you can cancel an order and when you are entitled to a refund or replacement for products bought on vidyanju.com. It forms part of our Terms and Conditions.

1. Scope

This policy applies to all digital products sold on the Website, including solved assignments and guess papers (“Products”). Because Products are delivered electronically, nothing is physically shipped.

2. Cancelling an order

• Before payment: you can cancel at any time by leaving the checkout or removing items from your cart. No payment is taken.
• After successful payment: the Product is delivered immediately through a download link, so the order is treated as fulfilled and cannot be cancelled.
• Payment taken but no delivery: if your payment succeeded but you did not get access to the Product, and we cannot deliver it within 24 hours of you reporting the problem, you may cancel the order and receive a full refund.

We do not charge any cancellation fee.

3. When you are entitled to a replacement or refund

We will first try to give you the correct, working file. If we cannot, we will refund you in full. You are eligible in these cases:

• Not delivered: money was debited but you did not receive the download link or file, and we could not resolve this within 24 hours of your report.
• Wrong product: the file you received is for a different course code, session or medium than the product you ordered.
• Faulty file: the file is corrupt, will not open, is unreadable, or has pages missing.
• Not as described: the content is materially different from the product title or description, for example the questions belong to a different session from the one stated.
• Duplicate payment: you were charged more than once for the same order. The extra amount will be refunded.

4. When a refund is not available

Because digital files cannot be returned once downloaded, refunds are not available in these cases:

• You change your mind or no longer need the Product after it has been delivered.
• You ordered the wrong course code, session or medium by mistake. If you tell us before downloading the file, we may, at our discretion, swap it for the correct Product of the same price.
• You are unhappy with your marks, grades or exam result, or a question from a guess paper did not appear in your exam. As stated in our Disclaimer, we do not guarantee results.
• Your University changes its assignment questions or rules after your purchase. In this case we will try to give you an updated file where one is available.
• You have used up the 5 downloads allowed for your link. Contact us and we may reset the link as a goodwill gesture.

This does not affect any right you have under the Consumer Protection Act, 2019.

5. How to request a replacement or refund

Contact us within 7 days of your purchase by email or WhatsApp and include:

• your Order ID;
• the email address or phone number used for the order;
• a short description of the problem; and
• a screenshot, where it helps to show the issue.

6. What happens next

• We will acknowledge your request within 48 hours.
• We will review it and tell you our decision within 3 working days.
• Replacement files are usually sent the same day the problem is confirmed.
• Approved refunds are processed to your original payment method within 5–7 working days. Your bank or UPI app may take a few extra days to show the credit.

7. Payment disputes

If you have a problem with an order, please contact us first so that we can resolve it quickly. If you raise a payment dispute or chargeback with your bank without contacting us, we may suspend access to the Product until the dispute is resolved. Fraudulent chargebacks may lead to permanent suspension and legal action.

8. Contact and grievances

To request a replacement, refund or cancellation, or to raise a complaint, contact:

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

If you have any question about this page, write to us at info@vidyanju.com.