Privacy Policy

This Privacy Policy explains how Vidyanju (“Vidyanju”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit vidyanju.com (the “Website”), buy our digital study materials, or contact us. It is written to comply with the Digital Personal Data Protection Act, 2023 and its Rules, the Information Technology Act, 2000 and other applicable Indian laws.

By using the Website or placing an order, you confirm that you have read and understood this Privacy Policy. Where we rely on your consent, you may withdraw it at any time as explained below.

1. Who we are

For the purposes of the Digital Personal Data Protection Act, 2023, Vidyanju is the Data Fiduciary for the personal data described in this policy. Our contact details and the details of our Grievance Officer are given in Section 16.

2. Personal data we collect

(a) Data you give us

• Order and billing details: your name, email address, WhatsApp/mobile number and the billing details requested at checkout (such as state and country).
• Account details: if you create an account, your login email and password (stored in encrypted form).
• Support messages: anything you send us by email, WhatsApp, Telegram, contact forms or reviews, including your Order ID and screenshots you choose to share.

(b) Data created when you buy

• Order ID, products purchased, price paid, date and time of the order and payment status.
• The payment reference returned to us by our payment gateway (for example, a transaction ID). This does not include your card or bank account details.
• Download records, such as the date, time and IP address of each download of your PDF.

(c) Data collected automatically

• Technical data such as IP address, browser type, device type, operating system, pages visited and the time of your visit.
• Cookies and similar technologies (see Section 6).

(d) Data we do not collect

We do not ask for, and you should never send us, your card number, CVV, UPI PIN, OTP, net banking password, Aadhaar number, PAN or any government ID. We will never ask for an OTP or PIN by phone, WhatsApp or email.

3. How and why we use your data

We process your personal data only for clear, lawful purposes:

• To process your order, confirm payment and deliver your PDF download link on screen and by email.
• To give you customer support, resolve complaints and handle refund or replacement requests.
• To create and manage your account, if you choose to have one.
• To prevent fraud, misuse of download links, unauthorised sharing of our files and chargeback abuse.
• To keep the Website secure, fix errors and understand how the Website is used so we can improve it.
• To keep records required under tax, accounting and other laws, and to respond to lawful requests from authorities.
• To send you updates about new assignments, guess papers or offers, only if you have opted in. You can opt out at any time.

We process data on the basis of your consent, which you give when you voluntarily provide your details and place an order, and on the other lawful grounds permitted under Section 7 of the Digital Personal Data Protection Act, 2023, such as compliance with law.

4. Payments

All payments on the Website are processed by Razorpay, a third-party payment gateway that follows industry security standards such as PCI-DSS. When you pay, you share your payment details directly with Razorpay and your bank or UPI app, not with us. Razorpay’s handling of your data is governed by its own privacy policy. We only receive confirmation of whether the payment succeeded and a transaction reference.

5. Who we share your data with

We do not sell, rent or trade your personal data. We share it only where needed, with:

• Service providers who help us run the Website: our web hosting provider, our payment gateway (Razorpay), and email delivery services. They may use your data only to provide their service to us.
• Messaging platforms such as WhatsApp or Telegram, only when you choose to contact us through them. Their own privacy policies apply.
• Government and law enforcement authorities, courts or regulators, when required by law or a lawful order.
• A successor business, if Vidyanju is sold, merged or transferred, in which case this policy will continue to apply to your data.

6. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies that make the cart, checkout, login and downloads work. The Website cannot function properly without them.
• Performance cookies and caching that help pages load faster.

We do not currently use advertising or tracking cookies. If we start using analytics or advertising tools, we will update this policy. Some pages load content, such as fonts, from third-party services, which may receive your IP address. You can block or delete cookies in your browser settings, but parts of the Website, such as checkout, may then stop working.

7. Where your data is stored

Your data is stored on secure servers operated by our hosting provider. These servers may be located in India or abroad. Wherever your data is stored, we take reasonable steps to protect it, and any transfer outside India is made in accordance with the Digital Personal Data Protection Act, 2023 and any restrictions notified by the Government of India.

8. How long we keep your data

• Order, invoice and payment records: for as long as required under tax and accounting laws, generally up to 8 years.
• Account data: for as long as your account is active. If you ask us to delete your account, we delete or anonymise data that we are not required to keep by law.
• Support conversations: for as long as needed to resolve your request and handle any follow-up, and then deleted.
• Server, security and download logs: for at least one year, as required by law, and then deleted.

When data is no longer needed for its purpose or required by law, we delete it or make it anonymous.

9. How we protect your data

We use reasonable security practices, including HTTPS encryption across the Website, encrypted passwords, restricted administrator access, limited download counts on purchase links, and payment processing through a PCI-DSS compliant gateway. However, no method of transmission or storage on the internet is completely secure, and we cannot guarantee absolute security.

10. Data breaches

If a personal data breach affects you, we will inform you without undue delay through your registered email or phone number, explaining what happened, the likely impact and the steps you can take. We will also report the breach to the Data Protection Board of India and other authorities as required by law.

11. Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Access a summary of the personal data we hold about you and how we use it.
• Correct, complete or update inaccurate or incomplete data.
• Erasure of your data, except where we must keep it by law (for example, tax records).
• Withdraw consent at any time. This does not affect processing already done, but we may be unable to provide some services afterwards.
• Grievance redressal through our Grievance Officer.
• Nominate another person to exercise your rights in the event of your death or incapacity.

To use any of these rights, email info@vidyanju.com from the email address linked to your order, or message us with your Order ID. We may ask you to verify your identity before acting on your request. We will respond within the time limits set by law. If you are not satisfied with our response, you may approach the Data Protection Board of India.

12. Children

Our services are meant for persons aged 18 years or above. If you are under 18, you may use the Website or buy from us only with the involvement and verifiable consent of your parent or lawful guardian. We do not knowingly process the personal data of children without such consent, and we do not track or target advertising at children. If we learn that we have collected a child’s data without valid consent, we will delete it.

13. Links to other websites

The Website contains links to other websites, such as the official IGNOU website, Razorpay, WhatsApp and Telegram. We are not responsible for the content or privacy practices of those websites. Please read their privacy policies before sharing your data with them.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in the law or our practices. The “Last updated” date at the top shows when it was last changed. If we make significant changes, we will highlight them on the Website or inform you by email where appropriate.

15. Related policies

Please also read our Terms and Conditions, Refund and Cancellation Policy and Disclaimer.

16. Contact and Grievance Officer

For any question, request or complaint about your personal data or this policy, contact our Grievance Officer:

We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.

If you have any question about this page, write to us at info@vidyanju.com.